I once installed Adobe CS 5 as a Trial but now I pre-ordered the new suite. I've deleted the Adobe CS 5 suite, and installed the new suite. But whenever I try to open photoshop for example, the Software Setup pops up and tells me my trial of CS 5 has expired and I need to enter a serial. I don't know if it will accept my CS 6 serial, but I first want to get rid of all (!) the CS 5 files. I've tried the tool, deleting the.cache and.pcd file in /Application Support/Adobe/Adobe PCD, but it's still asking for a serial. So I'm guessing there are still some files somewhere. We have CS5.5 install on several computers across our district. Have recently purchased CC and are in need on uninstalling 5.5 remotely. And silently. So, how do I delete ALL files of Adobe CS 5, so I can start over with a fresh copy of CS 6? I'd start with the actual uninstaller rather than the cleaner. • Adobe does do deep integration, and I've been known to just walk away from machines with too much adobe on them. If you feel the uninstaller isn't getting things clean enough, you can take it a step further as follows: • Perform a clean install of the OS • use Migration Assistant to bring in the user account rather than setting up a new user on the 'clean' Mac • download the uninstaller onto the new admin account At that point, you can run the uninstaller to clean out any ~/Library plugins that might be installed. It's overkill, but sometimes a clean start is better than trying to let uninstallers find every copy of files that have been zipped, moved, linked, etc. Some of this may be repetitive but follow these steps and you should have absolutely positively NO trace of Adobe left on your computer. ![]() I have been attempting to install Adobe Creative Suite 6 Production Premium after upgrading to Mac OS X El Capitan. The installation seems to go along flawlessly until it attempts to install 'AdobeHelp'. Running ps -aux shows the the following command remains executing: /Volumes/CS6 ProdPrm/Adobe CS6 Production Premium/payloads/AdobeHelp/InstallAdobeHelp appVersion=4.0.244 appId=chc pubId=4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 installerArg1=-silent installerArg2=-eulaAccepted installerArg3=AdobeHelp.air I tried killing the process, () however this had no effect. I tried manually running the command, (With sudo) which output the following on first attempt and then ceased execution: DVFreeThread - CFMachPortCreateWithPort hack = 0x29441d0, fPowerNotifyPort= 0x29437f0 DVFreeThread - CFMachPortCreateWithPort hack = 0x29497c0, fPowerNotifyPort= 0x29-10-02 12:10:28.713 Adobe AIR Installer[564:9294]!!! BUG: The current event queue and the main event queue are not the same. Events will not be handled correctly. This is probably because _TSGetMainThread was called for the first time off the main thread. And then this on the second attempt and remained executing indefinitely: DVFreeThread - CFMachPortCreateWithPort hack = 0x282c2e0, fPowerNotifyPort= 0x281af40 DVFreeThread - CFMachPortCreateWithPort hack = 0x282e110, fPowerNotifyPort= 0x282d9e0 DVFreeThread - CFMachPortCreateWithPort hack = 0x422b90, fPowerNotifyPort= 0x421ee0 DVFreeThread - CFMachPortCreateWithPort hack = 0x423470, fPowerNotifyPort= 0x423450. Here is a workaround for this issue: • Restart the system, as the installer had to be force quit, and could not be relaunched easily. • Mount the ProductionPremium_CS6_LS7.dmg disk image. (Or I assume ) • In Finder navigate to CS6 ProdPrm, then Adobe CS6 Production Premium, then payloads, then AdobeHelp, and execute Adobe Air Install.app. • Once the previous step is complete navigate to CS6 ProdPrm, then Adobe CS6 Production Premium, then payloads, then AdobeHelp, and execute AdobeHelp.air. Note: As, the AIR installer bundled with certain CS6 products may not install on Mac OS X El Capitan. If this is the case, you will need to navigate to and and download and install Adobe AIR. • Once the previous step is complete navigate to CS6 ProdPrm, then Adobe CS6 Production Premium, and run Install.app. The above answer almost worked fully for me. Basically I think the biggest problem is the Adobe Air. The one included with the CS6 installer just wouldn't install. I downloaded the most recent version of Adobe Air from Adobe.com and installed that and then followed step 4 of the instruction above: • Once the previous step is complete navigate to CS6 ProdPrm, then Adobe CS6 Production Premium, then payloads, then AdobeHelp, and execute AdobeHelp.air Once this was installed, I was able to install CS6 normally with no problems. I think I may have found another and somewhat easier solution to this issue. I have been trying to install DesignStandard_CS6 and experienced the same issue, with the installer hanging at AdobeHelp. I tried navigating to the /Volumes/CS6 DesignStd/Adobe CS6 Design Standard/payloads/AdobeHelp and just running the Adobe AIR Installer. I found it was blocked by the Security & Privacy setting 'Allow apps downloaded from:' which was set to the default 'Mac App Store and identified developers'. All windows versions of absinthe alcohol. This gave me the idea to change this setting to 'Anyway' and hey presto, the installer completed when I tried it again. I have not tried and tested this beyond my case, but it seems to make sense that this is what was causing it to hang. Hope this helps. I ran into a similar problem installing Photoshop CS5 on Mac OS 10.11 'El Capitan'. The installer would hang at AdobeHelp. After completing the above steps mentioned by Andrew and Karl, I was finally able to get the install to proceed but only after making a few additional tweaks. Following is a brief summary of the entire procedure I followed: • Download the most recent version of Adobe Air from Adobe.com. • Mount the downloaded image and install Adobe Air by executing Adobe Air Installer.app. • Mount the Photoshop_12_LS1.dmg disk image. • Navigate to the mounted volume Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobeHelp/ then execute AdobeHelp.air. • Allow AdobeHelp to update when prompted. This is the part I had to figure out for CS5: • Copy the contents of the installer image Adobe Photoshop CS5 to your local disk by holding option and dragging it to the desktop. • Once copying is complete, navigate to ~/Desktop/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobeHelp/ and replace the Adobe AIR Installer.app with the version of the file downloaded from Adobe.com. • Proceed with the installation by executing Install.app in the Adobe Photoshop CS5 directory. Here is another possible solution. After multiple hangups and no progress, updated air and java which did not help. After this, I discovered that when you open the installation process, if you select the individual apps you are installing and uncheck the processes in the photo below, it doesn't hang up and installs just fine and runs perfectly well. At first I thought it was the extra system font package in those areas that was causing the hangup, but then when I installed dreamweaver, the first time it hung up when I left the two extras checked, then unchecked, the app installed and ran perfectly fine. This may be a solid solution until Adobe addresses it.(if they do, regardless of those elitists who say the program is years old, it was still a big investment for me so I would like to get more use out of it).
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